Return & Refund Policy

Effective Date: 7-22-2025

Website: www.dawakhana.com.pk

Service: Dawakhana.com.pk – Digital Matab Management System

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1. Nature of Our Service

Dawakhana.com.pk provides access to a digital clinic management system on a subscription basis. Services are intangible and delivered immediately upon activation.

2. Refund Eligibility

• Technical issue unresolved in 7 days
• Incorrect or duplicate charge
• Cancelled in 3 days without system usage

3. Non-Refundable Conditions

• Change of mind
• Long-term plan cancellation
• Not attending training
• User internet/hardware issues
• System usage started

4. Refund Request Timeframe

All refund requests must be submitted within 7 days of payment.

5. How to Request a Refund

Email us at: dawakhana.team@gmail.com
Subject: "Refund Request – [Your Registered Email]"

6. Refund Processing Time

Approved refunds are processed within 7–10 business days to your payment method.

7. Free Trial Policy

Every new user gets a 5-day free trial to test the system before subscribing.

8. Policy Modification Rights

Dawakhana.com.pk reserves the right to change this policy at any time.

By using our service, you agree to this Return & Refund Policy.